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Why Can't I See the Dashboard Tab?

Reasons the Dashboard tab might not appear in your plan.

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Written by Guy Halperin
Updated over 3 months ago

Why Can't I See the Dashboard Tab?

The Dashboard tab isn't always visible. Here's why.


Possible Reasons

Plan visibility settings — Your administrator may have disabled dashboards for your plan. Some plans only show basic performance info.

Plan type — Bespoke plans don't include dashboards. Only Standard plans with KPIs have this feature.

Visibility level — Your plan may be set to "Progress only" or limited visibility. Leaderboards and charts require higher visibility settings.

Not yet enabled — Your company may not have turned on this feature yet. It might be enabled in future periods.


What You Can Do

  • Check if you have a Performance tab instead (basic metrics)

  • Review the Plan Summary for plan details

  • Contact your administrator if you believe it should be visible


ℹ️ Note: Not seeing the dashboard doesn't affect your actual awards—it's just a visibility preference set by your company.

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